Shipping & delivery

Last updated: 8 November 2026

This information applies to orders placed with Linvoya, operated by 深圳市临湖信武百货有限公司. Our company is based in Shenzhen, China; the dispatch location for your specific order is confirmed in the quotation or order confirmation.

Availability and dispatch

Our catalogue is available for enquiries. A product listing does not guarantee ready stock. Before accepting payment, we confirm the product specification, quantity, any production or preparation period and an estimated dispatch date.

Freight and destination

Available destinations, service options and shipping costs depend on the goods, package size, weight, insurance requirements and delivery address. Freight is quoted separately unless your written quotation explicitly includes it. We do not make a universal free-shipping or fixed worldwide-delivery promise.

Tracking and receipt

For a tracked service, tracking details are provided after the carrier accepts the parcel. Transit estimates are separate from preparation or production time. Please check your business name, address, postcode and telephone before approving the order.

Customs and taxes

Import duties, taxes and customs-clearance responsibilities are stated in your quotation and delivery terms. Unless expressly included in writing, prices displayed in the catalogue do not include destination-country import charges. Applicable mandatory rules remain unaffected.

Delays, damage or missing parcels

If we cannot dispatch within the agreed period, we will contact you with an updated estimate and the applicable options, including cancellation and refund for unshipped goods where required. If a parcel arrives damaged or appears missing, retain the packaging and contact us promptly with your order reference, photographs and tracking details so we can investigate.

Shipping enquiries: [email protected]. Please do not send returns to the registered office without instructions.