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Linvoya
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Privacy policy

Last updated: 8 November 2026

Who is responsible

Linvoya, at linvoya.com, is operated by 深圳市临湖信武百货有限公司 (Shenzhen Linhu Xinwu Department Store Co., Ltd.), at Room 505, Huiyang Building, No. 189 Jihua Road, Longling Community, Buji Subdistrict, Longgang District, Shenzhen, Guangdong, China. For privacy enquiries and requests, contact [email protected].

Information we receive

We receive details you provide in an enquiry, account, order or customer-service conversation, such as your name, business, email, location, product requirements and delivery information. The website may also record session identifiers, IP address, browser/device information and page interactions for security, service operation and internal traffic reporting.

How we use information

We use these details to answer enquiries, prepare quotations, manage accounts and orders, arrange delivery and aftercare, prevent misuse and keep records required by law. Where applicable, the basis is responding to your request or performing a contract, complying with legal obligations, or our legitimate interest in operating a secure service. Marketing requiring consent is separate from an enquiry; submitting the enquiry form does not subscribe you to marketing.

Cookies and similar storage

The site uses cookies or similar browser storage for functions such as login, cart/session continuity, language choices, security and avoiding repeated interface prompts. You can manage storage in your browser; restricting it may affect these functions. We do not use optional advertising or third-party analytics cookies on this site.

Service providers and sharing

Relevant information may be processed by hosting and technical providers, customer-service systems, payment providers where payment is arranged, and carriers or logistics partners for an order. We share information only for the relevant service, a legal obligation or another lawful reason. We do not sell enquiry details. When you choose WhatsApp, WeChat or Telegram, those services process information under their own policies.

International handling and retention

We operate from China and some service providers may process information in other countries. Any required safeguards depend on the service and applicable law. We keep information for the enquiry, account, order, aftercare and recordkeeping purposes for which it is needed, considering legal requirements and the need to resolve disputes, then delete or anonymize it when no longer required. Contact us for information about a specific record.

Your choices and rights

Depending on your location and applicable law, you may request access, correction, deletion, restriction, objection or portability, withdraw consent where processing relies on it, or complain to a relevant authority. We may need to verify your identity and retain information required by law. Send requests to [email protected].

Updates

We may update this policy when our services or data practices change. The date above identifies the latest version. This website is intended for business buyers and is not directed at children.

01

Wholesale assistance

Product selection, sample enquiries and quotations for your business.

Speak with us
02

Details that matter

Confirm materials, measurements and the details of your order.

Materials & stones
03

Care, considered

Clear care information and product-specific aftercare arrangements.

Jewelry care